Over 50 years with this practice speaks for itself
I have trusted a member of the Steven family with caring for my eyes for as long as I have been wearing glasses and contact lenses, over 35 years. Their professionalism, enthusiasm and investment in the latest equipment and techniques has provided me with an extremely high level of care and service at very reasonable price. I have never once considered changing opticians
An excellent & professional service with the most helpful and kind staff. 5 stars
I have now been treated by 3 generations of the Steven family and can honestly say they have all been superb. A solid tradition of service, care and quality. They make me feel like part of the family.
Always find everyone in practice helpful and interested in my being happy with my purchase. No pressure to buy. Results of examination always fully explained patiently and when it comes to choosing frames, staff clearly enjoy helping me find the right ones.
I always feel reassured by the friendly, family atmosphere. By the comprehensive nature of the examinations and by the clarity of the advice offered. I would recommend this long established family practice without reservation.
Very helpful in every respect. Particularly satisfied with my new spectacles.
I always enjoy my visits and leave completely satisfied with the service provided.
My visits are always excellent experiences, well supported by the professionalism and expertise of the Opticians and the caring, interested staff. I feel valued as a client and have every confidence that the welfare of my eyes is in capable, experienced hands. Thank you to all your wonderful team.
I really cannot think of anyway in which the management and staff of this organisation could improve their service. I have recently been successfully converted to contact lenses and this would not have happened without the support given to me by all the staff at the Hexham branch, but most significantly to the superb patience, care and attention I received from Donna D. Thank you so much.
I am always impressed by the customer service. Occasionally I call in as my frame arms have become loose and they are always tightened, free of charge and without fuss by the unseen Rod upstairs.
Always feel welcome and important to the staff.
Visiting the practice is always a pleasant experience.
The staff went above and beyond to find a pair of glasses that I wanted.